1. Information We Collect

 

We collect information to provide and improve our services to you. This information falls into two main categories:

 

A. Information You Directly Provide to Us

 

When you make a booking, sign up for a newsletter, or contact us, you voluntarily provide us with the following personal information:

• Contact Information: Name, email address, phone number, and mailing address.

• Booking Information: Dates of travel, destinations, package selections, and payment details (processed by a secure third-party, see Section 3).

• Health & Safety Information: Relevant medical conditions, dietary restrictions, or emergency contact details needed to ensure your safety during an adventure. (Note: This is sensitive data and must be handled with extra care and explicit consent.)

• Account Information: Username and password if you create an account.

 

B. Information Collected Automatically (Cookies & Technology)

 

When you browse the Site, we automatically collect certain information about your device and interaction with the Site:

• Device Information: IP address, web browser type, time zone, and some of the cookies that are installed on your device.

• Usage Data: Information about how you navigate the Site, the individual web pages or adventures you view, what websites or search terms referred you to the Site, and technical performance data.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

• To Fulfill Bookings: To process your adventure reservations, confirm your itinerary, and provide you with services.

• Communication: To send you confirmations, updates, essential safety information, and respond to your inquiries.

• Safety & Logistics: To share necessary (and only necessary) medical/dietary information with our guides and local partners to ensure your well-being and meet your needs during the trip.

• Marketing: To send you promotional materials about new adventures, special offers, and updates, consistent with your marketing preferences.

• Improvement: To analyze how our Site is used, diagnose technical problems, and improve the user experience and the adventure packages we offer.

 

3. Sharing Your Personal Information

 

We do not sell your personal information. We share your information only as necessary and with trusted third parties to facilitate our services:

• Service Providers: We share your information with third-party vendors, suppliers, and contractors (e.g., local guides, hotel partners, transportation providers) to the extent necessary to deliver the adventure services you have purchased.

• Payment Processors: Your payment information is securely processed by [Name of Payment Processor, e.g., Stripe, PayPal] and is not stored by us.

• Legal Compliance: We may disclose your information if required to do so by law or in response to a subpoena, court order, or other lawful request.

 

4. Your Rights

 

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request that we correct any inaccurate information.

• Deletion: Request that we delete your personal data (the "right to be forgotten").

• Opt-out: Withdraw consent for marketing communications at any time by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the details below.

 

5. Data Security

 

We implement reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is ever fully secure or error-free, and you should take special care in deciding what information you send to us.