1. General Principles

 

• Written Notice Required: All requests for cancellation and subsequent refunds must be submitted to us in writing via email to contact@first-adventure.com The refund eligibility is determined by the date we receive your written notice.

• Non-Transferable: Bookings and payments are generally non-transferable and cannot be deferred to another person.

• Insurance is Key: We mandate that all participants purchase comprehensive travel insurance. Your ability to recover cancellation fees often depends on your personal insurance coverage.

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2. Cancellation by the Customer

 

Due to the complex planning, permit costs, and non-recoverable deposits we must pay to our local partners, our cancellation fees are based on the proximity of the cancellation date to the Adventure start date.

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10 days Before Adventure Start Date Cancellation Fee 20% Amount of Total Price

7 days Before Adventure Start Date Cancellation  Fee 30% Amount of Total Price

5 days Any booking Cancellation Deposits or Failure to pay (No Refund)

Failure to show (No-Show)100% of total (No Refund)

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• Non-Refundable Deposits: All initial booking deposits are non-refundable under all circumstances, as they cover immediate administrative costs and secured reservations with our partners.

• Medical/Personal Reasons: Cancellations due to illness, injury, or personal emergency are still subject to the above fee schedule. We recommend contacting your travel insurance provider for coverage.

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3. Cancellations by First Adventure

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We rarely cancel confirmed Adventures but reserve the right to do so due to events outside our control (Section 4) or insufficient participation.

• If we cancel your Adventure for any reason, you will be offered the choice of:

  1. A full monetary refund of all payments made to us.

  2. Transferring your payments to an alternative Adventure date or destination.

• Exclusions: We are not responsible for any incidental expenses or consequential losses you may incur as a result of our cancellation, including, but not limited to, non-refundable flights, visa fees, equipment purchases, or hotel reservations.

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4. Force Majeure and Unforeseen Events

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In the event that an Adventure must be cancelled, altered, or curtailed due to circumstances beyond our control ("Force Majeure"), including but not limited to war, terrorism, natural disaster, health emergencies (e.g., pandemics), or severe weather:

• We will attempt to recover and refund any recoverable costs from our suppliers.

• We cannot guarantee a full refund in cases of Force Majeure. The refund will be limited to the amount we are able to recover from our third-party suppliers, which may be significantly less than the total price paid.

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5. Refund Processing

 

• Refunds will be processed to the original payment method used for the booking.

• Processing time for refunds is typically 7 to 10 business days from the date the cancellation is confirmed and approved.

• Bank or credit card fees incurred during the initial payment are non-refundable.